ek333's Privacy Policy

This privacy policy applies to the use of ek333's website and related services. Please read this document carefully, as it contains detailed information about how your data is used and protected. Our Terms and Conditions set out the general terms governing use of the service and should be read alongside this privacy policy. Continued use of ek333 indicates that you have accepted this policy.

We collect certain information when you create an account on ek333, use our services, or contact our support team. The types of information collected are set out below by category.

1.1 Information You Provide Directly

Information you provide yourself includes:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport details (for account verification)
• bKash, Nagad, or Rocket mobile banking number (for deposits and withdrawals)

1.2 Automatically Collected Information

Certain information is collected automatically while you use ek333:

• IP address and device type
• Browser version and operating system
• List of pages visited, time, and duration
• Cookie and session data
• Game play history and transaction records

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may sometimes collect information from trusted third parties. Such collection is always carried out within the limits of applicable law.

Collected information is used only for specific and legitimate purposes. ek333 uses your information to carry out the following:

2.1 Account Management

Your information is used to create, verify, and manage your account and to ensure secure login. Confirming that each account belongs to a real person and that the user is aged 21 or above is part of our responsibility.

2.2 Transaction Processing

Your mobile banking details are used to process deposit and withdrawal requests. A record is kept of every transaction, including the minimum deposit of ৳300 and the minimum withdrawal of ৳800.

2.3 Customer Support

Your information is used to provide assistance via live chat or email and to respond to your complaints or questions. Conversation records may be retained to improve the quality of service.

2.4 Security and Fraud Prevention

Information is analysed to prevent unauthorised access, multiple account creation, and financial fraud. Additional verification measures may be taken for unusual transactions.

2.5 Service Improvement

ek333 improves the platform by analysing user behaviour and preferences. This analysis is conducted on aggregate statistics without revealing individual identities.

ek333 uses modern technical measures to protect your personal and financial information. The main security layers are described below.

3.1 Encryption Technology

All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. Passwords are never stored directly — only their hashed version is kept.

3.2 Access Control

Only authorised staff may access your information, and only for the work that requires it. A record of every access is maintained and reviewed regularly.

3.3 Secure Infrastructure

Our servers operate in secure data centres equipped with firewalls, intrusion-detection systems, and regular security audits. Data is backed up regularly so that no information is lost due to a technical issue.

ek333 does not sell your personal information. However, limited information may be shared with trusted partners in specific circumstances:

4.1 Service Providers

Third-party assistance is used for payment processing, identity verification, and technology services. These providers receive only the information needed for their specific task and are required to meet our privacy standards.

4.2 Legal Obligations

If we are required to disclose information under applicable law in Bangladesh or by order of a competent court, we will do so. In such cases we will endeavour to notify you in advance if legally permitted.

4.3 Business Transfers

In the event of a business merger or acquisition, information may be transferred to the new entity. In that case this privacy policy will remain in effect and you will be notified in advance.

Cookies and similar technologies are used on the ek333 website. These technologies improve your experience and ensure the site functions correctly.

5.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and saving preferences.
• Functional cookies: Remember language preferences and interface settings.
• Analytics cookies: Collect anonymous statistics on site usage.

5.2 Cookie Control

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may cause some website features to stop working properly.

Every user registered on ek333 has certain basic rights regarding their own information. Be aware of these rights and use them when needed.

6.1 Viewing and Correcting Information

You have the right to view the personal information stored in your account and to correct it if it is wrong. Most information can be updated directly from your profile settings.

6.2 Requesting Deletion of Information

You may request that your account and associated information be deleted. However, some information may need to be retained for a set period due to legal obligations or active disputes.

6.3 Objecting to Processing

You have the right to object to the use of your information for specific purposes. Such requests can be made through our support team.

6.4 Data Portability

You may request your data in a structured format. Contact our customer support team for more details about this option.

ek333 retains your information only for as long as necessary. Retention periods differ depending on the type of information:

• All account-related information is retained while the account is active.
• Transaction records are kept for a set period after account closure due to legal requirements.
• Log files and session data are generally kept for a short period.
• Records related to fraud investigations are kept until the investigation is concluded.

Once the applicable period has passed, information is securely deleted or anonymised.

ek333's services are exclusively for adults. No one under the age of 21 may register or use this platform. We do not knowingly collect information from minors.

If it becomes known that a minor has improperly created an account, that account will be closed immediately and the associated information will be deleted. Our Responsible Gaming guidelines contain further information on age verification and safe gaming.

ek333 may update this privacy policy from time to time. If changes are made, you will be informed in the following ways:

• The update date at the top of this page will change.
• For significant changes, a notification will be sent to your registered email address.
• A notice about the changes may be shown when you log in to the site.

Continued use of ek333 after an update will be considered acceptance of the new policy. Visit our About Us page to learn about the general terms and rules of our service.

If you have any questions about this privacy policy, a request to correct information, or a complaint, please get in touch with us. ek333's support team is available in Bengali and English, seven days a week, twenty-four hours a day.

Visit our FAQ section for answers to common questions — it covers frequent queries about accounts, payments, and gaming.